Warwick, United Kingdom – 4th October.
Technology Blueprint (TBL), creators of PropCo, the UK’s leading Lettings Property Management and Client Accounts software platform, today confirmed its commitment to supporting partner agents left in the lurch by the collapse of ARPM.
TBL supplied ARPM with both outsourced labour and technology and as such is a custodian of partner agent data. Critically, ARPM is the data controller, leaving both TBL and agents in the dark about what to do next. The key issue is that ARPM handled data for some 60+ agents, creating an urgent need to segregate data and make sure that agents can only access their own information and not anyone else’s.
In the face of significant uncertainty, TBL is working with the ICO and The Guild of Property Professionals to understand how they can best help partner agents, while ensuring that data is properly secured and data breaches avoided. TBL has already been able to offer vital assistance to partner agents who also have data controller status, following ICO advice.
Daniel Curran, Director at affected firm Curran & Pinner said,
“We were thrown into a sudden state darkness when ARPM ceased trading. Our immediate concern was to manage the workflow of our portfolio, ensuring that our service levels did not fall below client expectation. Technology Blueprint Ltd whose PropCo® software contained the portfolio database, very quickly established our immediate needs & by working with our Operations Department were able maintain our service levels while data ownership was established. During this very testing period, by working together we were able to form a new & enhanced working relationship and in doing so we aim to further improve our service levels to our clients as we move forward.”
Mark Howlett, Commercial Director of TBL said,
“It’s tragic that not only have ARPM’s management left bills and salaries unpaid, but also partner agents and TBL in a minefield of uncertainty. TBL is bending over backwards to help affected agents to keep their businesses running, while maintaining data security and following the ICO’s advice. And we’re committed to doing that until we receive clear instruction from ARPM.”